Shipping Policy

Last Updated: August 12, 2026

At The Viral Hut, we work hard to get your favorite products delivered to you safely and on time. This Shipping Policy explains how we process and deliver orders placed through our website.

1. Order Processing

Orders are generally processed within 1–2 business days after your order is successfully placed.

Orders placed on weekends or public holidays will begin processing on the next business day.

Once your order has been dispatched, you will receive shipping/tracking information where available.

2. Delivery Time

Our standard delivery time within India is approximately 5–7 business days after dispatch.

Delivery times may vary depending on your location, courier availability, weather conditions, public holidays, or other circumstances beyond our control.

Remote and certain rural locations may require additional delivery time.

3. Shipping Charges

Shipping charges, if applicable, will be clearly displayed at checkout before you complete your purchase.

Any applicable shipping charges are the responsibility of the customer unless otherwise stated on the product page or during checkout.

4. Tracking Your Order

Once your order has been shipped, we may provide a tracking number through email, SMS, WhatsApp, or other available communication methods.

Tracking information may take some time to become active after the courier collects your package.

5. Delivery Delays

While we aim to deliver your order within the estimated timeframe, delays can occasionally occur due to:

• Courier or logistics issues

• Weather conditions

• Public holidays

• Incorrect or incomplete shipping information

• High order volumes

• Unforeseen circumstances

If there is a significant delay affecting your order, we will make reasonable efforts to keep you informed.

6. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate delivery address, including the correct phone number and PIN code.

If an order is returned because of an incorrect or incomplete address, the customer may be responsible for any additional shipping or re-delivery charges.

7. Failed Delivery / Refused Orders

If a customer refuses delivery or an order cannot be delivered because the customer is unavailable or unreachable, the shipment may be returned to us.

Any refund or re-shipment in such circumstances will be handled according to our Refund & Return Policy.

8. Damaged Packages

If your package appears damaged when delivered, please take photographs or videos of the package and product before opening or immediately after opening it.

If the product has been damaged during transit, contact us as soon as possible with your order details and supporting photographs/videos so that we can investigate and assist you.

9. Changes to This Shipping Policy

The Viral Hut reserves the right to update or modify this Shipping Policy when necessary. Any changes will be posted on this page with the updated date.

10. Contact Us

If you have questions about your order or shipping, please contact us through our Contact Us page or the customer-support details provided on our website.

The Viral Hut
Your destination for trending products, smart finds, and everyday essentials.